Privacy statement
What does Juwelig do with customer data?
In the context of the General Data Protection Regulation (GDPR), below is a statement of which data Juwelig processes and stores from its customers.


Personal data
​In order to be able to contact customers and make agreements regarding the execution and fulfillment of an order, Juwelig uses and processes, among other things, name, address, telephone number, e-mail address, bank details, purchase history and information regarding an order.
Customer data is also used to send commercial information such as newsletters.
​Juwelig can monitor behavior on the website via cookies, e.g. which pages are visited. The web server can also store data.
When visiting Juwelig's website, the customer can indicate which cookies are allowed and also adjust these later.

What does Juwelig do with customer data?
Juwelig processes customer data in order to be able to execute orders, assignments or repairs.
Juwelig only provides this data to others if this is necessary for the execution of an order. Due care is taken in this regard.


Newsletters
Juwelig likes to keep its customers and those who have given permission for this informed. Personal data can be used to send digital newsletters. 

Security
Juwelig site and customer data are secured by means of password and SSL.

Retention period
Juwelig stores personal data for a period of five years and with regard to invoices for the statutory eight years.
The period of five years is related to the nature of the work. Customers regularly return after a longer period to order something new. For good customer loyalty, Juwelig considers it important to know who its customers are and what has been ordered previously.
Objection to this retention period? Please let us know in writing: [email protected] stating customer data.
Customers can request Juwelig in writing to inspect which data has been stored, have data changed or deleted. 

Returns
If a customer is not satisfied with the purchase or wants to return the purchased jewelry for another reason, I would like to hear the reason. 
In consultation, a piece of jewelry can be exchanged or adjusted.
A piece of jewelry can be returned within 14 days of purchase.
The purchase amount will be fully credited if the piece of jewelry is undamaged and unworn (except for trying it on).
Report a return shipment by e-mail via: [email protected]
Also send a copy of the purchase receipt/proof.

For a purchase value of up to € 500, the return shipment must be sent by registered mail in the original jewelry packaging.
For a purchase value above € 500, the return shipment must be sent insured in the original jewelry packaging.
The costs of the return shipment will be credited for a maximum of 50% (approximately € 5-7,- of the registered or insured shipment within the Netherlands) or settled with an exchange in consultation.
Please send the return shipment to the sender's address / studio address (see contact details).

Warranty
Juwelig jewelry is sustainably handmade with much love and attention. More than 99% of the gold, argentium & silver used comes from recycling.
My jewelry is made to last a very long time and perhaps one day be passed on to the next generation.
But the lifespan of the jewelry also depends on how it is treated.
From experience I know that everything can break, including the most solidly made jewelry.
Some jewelry is more vulnerable than others due to the use of the material or the design.
That is why the warranty period for normal wear is limited to two years from the date of purchase.
If a piece of jewelry is damaged by bumps, scratches, falls or oter external influences, this is not covered by the warranty.
In that case I can try to repair the jewelry. The normal repair rates apply (see repair).
Treat your jewelry with love and care and you will enjoy it for a long time.
Look here for care products and tips.
Pearls are sensitive to corrosive substances such as perfumes. In general, first put on the perfume and then put on the jewelry.

​Enjoy wearing it!

Annette Gorny​
Juwelig